Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging unopened and with seals intact.
To complete your return, we require a receipt or proof of purchase or an online order number.
Any refunds will be issued to the original payment method unless store credit is requested. There is no benefit or detriment to either refund option.
Stefan and Sons reserves the right to limit the usage of customers who consistently engage in the misuse of returns and submit baseless claims.
In cases where a customer is found to frequently abuse the return and claims process without valid grounds, Stefan and Sons may take appropriate measures, including, but not limited to, restricting their access to certain services, limiting future purchases, or temporarily suspending their account.
This action is taken to maintain the integrity of our services and protect against unwarranted exploitation of our return and claims procedures.
Damages
For a product that has been damaged during transit, send an email with a description of the damage to [email protected].
To expedite a resolution to your issue, in your email please include photos of both the damaged product, interior packaging, and the shipping box with the label visible.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale Items
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
